First identify yourself!
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Hello.
Hello, Smith residence.
Good morning/afternoon/evening!
This is Joe Smith speaking.
Formal
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Action Language Academy
Hello, you have reached COMPANY NAME.
Joe Smith speaking.
This is Joe Smith in sales speaking.
This is Joe Smith speaking.
Answering machine
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We are unable to come to the phone at the moment.
If you’d like to leave a message, please do so at the sound of the beep.
Asking for someone
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Can/Could/May I ...
I’d like to ....
I’d like to speaking with Joe, please.
Could you put me through ...
Could I speak to someone about...
Explaining why someone cannot come...
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I'm sorry he's not in at the moment.
I'm sorry he's out at the moment.
I'm sorry he's not at his desk at the moment.
I'm sorry he's gone to lunch.
I'm sorry he's gone for the day.
He’s in a meeting.
He’s on another line.
He’s with a customer.
Dealing with problems
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Could you say that again, please?
Could you repeat that, please?
One more time please.
Excuse me.
Pardon.
Asking to leave a message
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Could you give her a message for me?
Could you take a message?
Asking to take a message
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Can I give him/her a message for you?
Would you like to leave a message?
Any message?
Extra:
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I'll ask him/her to call you as soon as possible.
Could you have him call me as soon as possible!
as soon as possible = a.s.a.p. / asap
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